Guest Relations Supervisor

About the role

Guest Relations Supervisor to lead the guest experience team in Ungasan, handle escalations, oversee VIP arrivals and maintain review scores across booking platforms. Team leadership and polished presence essential.

This search is handled personally and confidentially by BranchCollab. The hiring property is named only once a conversation is underway and both sides are genuinely interested — we do not circulate client names or candidate CVs without permission.

Who this suits

We look beyond the CV. Alongside the experience above, the strongest candidates for this kind of role tend to share a few things:

• Genuine operational experience in hospitality, not only theory or head-office exposure.
• Comfort working within Indonesian teams and cultural codes, or a real willingness to learn them.
• A track record of staying in roles long enough to see results — owners pay for reliability.
• Clear communication with both ownership and floor teams.

How the process works

Submit your CV through the application form. If your profile fits this brief or an upcoming one, we will contact you directly to talk it through before anything is shared with a client. Applications that are not a fit for this role stay on file for future searches across Bali and Lombok.

You can read how we handle candidate data in our privacy policy, and see current market pay ranges in our Bali salary guide.